Community National Bank

THE COMMUNITY NATIONAL BANK CUSTOMER SURVEY

1. Consider your most recent experience at The Community National Bank.

A. How satisfied were you with CNB as a place to do your banking?

Very Dissatisfied				Average			Very Satisfied
1	2	3	4	5	6	7	8	9	10

2. How satisfied are you with the following aspects of your CNB experience?

A. The way you were greeted upon entering the Bank.

Very Dissatisfied				Average			Very Satisfied
1	2	3	4	5	6	7	8	9	10

B. Overall appearance of the Bank and the facilities.

Very Dissatisfied				Average			Very Satisfied
1	2	3	4	5	6	7	8	9	10

C. Responsiveness of the staff.

Very Dissatisfied				Average			Very Satisfied
1	2	3	4	5	6	7	8	9	10

D. Banking products to fit your financial needs.

Very Dissatisfied				Average			Very Satisfied
1	2	3	4	5	6	7	8	9	10

3. Which of the following had the greatest influence on you decision to bank with CNB?
Please select one:

Promotional Ads

Personal and friendly staff

Convenience

Referral from existing customer

None of the above

4. Please think of the Bank personnel you deal with on a regular basis. Rate your satisfaction with the following items:

A. Friendliness and helpfulness

Very Dissatisfied Average Very Satisfied
1 2 3 4 5 6 7 8 9 10

B. Product Knowledge
Very Dissatisfied Average Very Satisfied
1 2 3 4 5 6 7 8 9 10

C. Being readily available to assist you as needed.
Very Dissatisfied Average Very Satisfied
1 2 3 4 5 6 7 8 9 10

D. Ability to match the right product to fit your financial needs.
Very Dissatisfied Average Very Satisfied
1 2 3 4 5 6 7 8 9 10

5. Do you use Internet banking? Yes No
A. If YES, how satisfied are you with the navigation and ease of usage?
Very Dissatisfied Average Very Satisfied
1 2 3 4 5 6 7 8 9 10

B. If NO, why?

6. How likely are you to RECOMMEND The Community National Bank to others?

Very Dissatisfied				Average			Very Satisfied
1	2	3	4	5	6	7	8	9	10